Case studies
MLAPP
Industries
Real Estate
MLAPP is a specialised, niche tool used by mortgage brokers. It is a dynamic tool created from a place of true understanding of the mortgage application process for one of Australia's leading mortgage lenders.
Product Design
Expert Consulting
Overview
MLAPP (Mortgage Lending Application Platform) is a niche, high-functionality web and mobile tool crafted to simplify the traditionally complex mortgage application process. Designed from a broker’s perspective, the platform addresses common bottlenecks—improving speed, accuracy, and client communication.
Sentia led the design and development of MLAPP’s multi-functional system, integrating core features such as:
- A centralised broker dashboard to manage customer applications and documentation
- SMS-based client communications via Clickatell
- A subscription billing system for brokers
- Secure cloud-based database architecture that can be accessed from anywhere
- A scalable backend that supports ongoing feature expansion and integration
By modernising outdated workflows and digitising client communications, MLAPP has enabled brokers to reduce time spent on administrative tasks by over 30%. Sentia continues to support MLAPP with ongoing enhancements aligned to user feedback and industry evolution.
Visit MLAPP WebsiteHighlights
- Custom platform built for mortgage brokers with deep domain insight
- Integrated SMS messaging via Clickatell for direct client communication
- Secure broker login with role-based access and data encryption
- Monthly subscription billing system for managing broker accounts
- Significant administrative time savings (~30%) through automation
- Long-term technical partnership with continuous improvements and feature rollouts